GP Practices in North Lincolnshire are now implementing Care Navigation. Receptionists and clerical staff (who may be referred to as a Care Navigator) have been trained so they can help patients identify the most appropriate place for their care.
You may notice your receptionist/Care Navigator asking you for a brief outline of your problem when you call to make an appointment.
Through this specialist Care Navigation training, GP Practice teams are able to offer you more choice on who may be the best health care clinician within a GP Practice. Receptionists/Care Navigators will never offer clinical advice or triage; this new way of working is about offering the choice to see other specialists, which include services in the community as well as within the practice. If they have the expertise to deal with the problem; it will often be quicker and you may not need to see a GP every time.
For example, medication reviews or queries can be managed by a community pharmacist which you may not be aware of if you haven’t visited the practice in a while.
By working this way, it helps to free up time for GPs to care for patients with complex or serious health conditions.
More importantly, it means people are seen by the health care professional that is best placed to manage your clinical problem. The choice is always yours, but we hope that when you contact your GP Practice and speak with the receptionist/Care Navigator that you benefit from the value of seeing an alternative healthcare professional if they are able to help.