Help with healthcare costs

If you have questions about help with health costs, join the Help with Health Costs team on Facebook, where the NHS Business Services Authority (NHS BSA) will respond to your queries Monday to Friday, 8am to 6pm.

Or you can call the Help with Health Costs Helpline on 0300 330 1343.

You must check that you're entitled to help with health costs before signing any declaration stating that you are. 

You may have to pay a fine if you make a false claim. You would have to pay the cost of the sight test and the value of the voucher charge, plus a penalty charge of up to £100.

For more information, see Paying NHS charges.

Useful numbers

  • Help with Health Costs helpline – 0300 330 1343
  • Queries about medical exemption certificates – 0300 330 1341
  • Queries about tax credit certificates – 0300 330 1347
  • To order a paper copy of an NHS claims form – 0300 123 0849

Further guidance from NHS Choices on Claiming Optometry Vouchers